FAQ's
Frequently Asked Questions
You get the digital files (course lessons or template files) plus access to any listed bonuses. Downloads are instant and lifetime access is included for purchased items.
After payment, you’ll get an email with the download links. If you don’t see it, check spam or contact xpotentdigital@gmail.com.
We accept major credit/debit cards easypaisa/jazzcash & major bank deposits via Shopify Payments. All transactions are processed securely.
Most templates work with Excel 2016, 2019, and Microsoft 365. Advanced files using Power Query or Macros may need specific Excel versions — check each product’s notes.
Yes — personal and business use is allowed. Reselling, redistributing, or claiming the templates as your own is prohibited.
Refunds are limited (see our Refund Policy). Generally, requests within 14 days are considered if a promised feature is missing or was misrepresented.
Email xpotentdigital@gmail.com with your order details. We normally respond within 12–24 hours and help with downloads, compatibility, or file fixes.
Yes — when we push improvements, buyers receive updated download links at no extra cost (check product page for details).
Most Excel templates work on Mac Excel. Google Sheets compatibility varies — check each product description for mention of Google Sheets or conversion notes.
Yes — Shopify sends an order confirmation email (which you can use as an invoice). For custom invoice requests, email us and we’ll assist.
We offer resources and can discuss custom work — contact us with your requirements and we’ll provide options and quotes.
Files are served from secure servers and scanned for malware. Always download only from the official link sent to your email or the order page.
Bonuses included with purchases are for your use and come with the same license as the main product — no resale or redistribution allowed.
Bundle purchases receive a single email with download links for all included files, and separate links may appear on your order page for each module for easy access.
Yes! Once you enroll, all future updates, improvements, and additional modules are included — no extra payment required.